Shipping policy

 

Gingerful products are manufactured in the UK and are shipped from the UK, so the shipping cost of your order is calculated at checkout, and is worked out according to your shipping territory and weight of your package. We use different shipping providers depending on where we’re shipping to – if you’d like to know more about our shipping processes, please get in touch.

Some guidance on shipping estimations:

UK Standard (Royal Mail): 2-3 working days – free standard delivery on orders £50+

Express UK (DHL): 1-2 working days

USA: International shipping from UK = 6-9 working days – Duties & taxes prepaid (no extra fees) – free delivery on orders $120+ Read more

Europe*: 5-8 working days – free delivery on orders €100+

Canada: Tracked airmail service 6-9 working days – free standard international delivery on orders $150 (taxes prepaid)

Australia & New Zealand: Tracked airmail service 7-10 working days – free standard international delivery on orders $175

The above are our best estimations to allow for potential seasonal delays and backlogs, based on guidelines given by the shipment providers. You may find that your order arrives sooner than these guidelines. If you are concerned about shipping estimations for your order, please contact us.

We strive to respond and despatch orders on the day or next working day after the order has been completed, however on occasion there may be unexpected delays.

Please check your shipping address prior to proceeding to the payment page. We cannot be held responsible for items not arriving due to incomplete/incorrect postal addresses.

 

*How does Brexit affect EU orders?

Our EU orders are processed and shipped using a delivered duty paid (DDP) service, meaning that any additional taxes will be covered from our side. 

So when you make a purchase on our website to ship to the EU, what you see is what you pay. Should you be contacted by your local customs office and asked to pay any fees please contact us.