Refund policy

 

Returning non-faulty items

If you have had a change of heart regarding an item you have purchased from Gingerful, or would like to exchange the item for another one, this is possible if the item in question has been unused. Please first contact Gingerful within 7 days of receiving your item by contacting us, listing your full name and order number, which can be found in your email correspondence from us.

Then, you must return the item to Gingerful unused and in its original condition. We will let you know via email which address to send this to.

Upon receiving the returned item(s), Gingerful will issue a refund to you for the current value of the item(s). Unfortunately, we cannot refund you for the shipping costs of sending the item to you, nor can we reimburse you for the price of shipping the item back to us.

 

Faulty items

If, upon receiving your item(s), you have found that it is faulty, you have 7 days to get in touch with us by contacting us and to request either a full refund or a new item to be sent.

Please note that we require photographic proof of the items that are faulty or have been damaged in transit before we can process a refund or re-delivery.

Where goods are faulty, or were sent in error, we will refund any postage costs you incur in returning the items to us, with the customer providing a proof of postage receipt of incurred costs.

 

Cancellations

If you wish to cancel or modify your order, you must contact us before you receive a shipping notification from us. If your order has already been shipped, you will be liable for the postage costs of returning the item(s) to us.

 

If you have any questions about either a current order or future one, please contact us and we’ll be happy to help.