Delivery + returns
Shipping
The shipping cost of your order is calculated at checkout, and is worked out according to your shipping territory and weight of your package. We use different shipping providers depending on where we’re shipping to – if you’d like to know more about our shipping processes, please get in touch.
Some guidance on shipping estimations:
UK Standard (Mainland: Evri; NI & Islands: Royal Mail): 2-3 working days – free standard delivery on orders £30+
DPD UK: 1-2 working days
USA: 5-8 working days – free delivery on orders £60+
Europe*: 7-10 working days – free delivery on orders £60+
Canada: tracked airmail service normally 7-10 working days, but there are currently delays in some areas, with some deliveries expected to take 12-16 days using the tracked airmail service. Our untracked economy service takes 2-12 weeks (note there is no tracking on this service) – free untracked economy delivery on orders £50+
Australia & New Zealand: tracked airmail service 7-10 working days, untracked economy service 2-12 weeks (note there is no tracking on this service) – free untracked economy delivery on orders £50+
The above are our best estimations to allow for potential seasonal delays and backlogs, based on guidelines given by the shipment providers. You may find that your order arrives sooner than these guidelines. If you are concerned about shipping estimations for your order, please contact us.
We strive to respond and despatch orders on the day or next working day after the order has been completed, however on occasion there may be unexpected delays.
Please check your shipping address prior to proceeding to the payment page. We cannot be held responsible for items not arriving due to incomplete/incorrect postal addresses.
*How does Brexit affect EU orders?
Our EU orders are processed and shipped using a delivered duty paid (DDP) service, meaning that any additional taxes will be covered from our side.
So when you make a purchase on our website to ship to the EU, what you see is what you pay. Should you be contacted by your local customs office and asked to pay any fees please contact us.
Returning non-faulty items
If you have had a change of heart regarding an item you have purchased from Gingerful, or would like to exchange the item for another one, this is possible if the item in question has been unused. Please first contact Gingerful within 7 days of receiving your item by contacting us, listing your full name and order number, which can be found in your email correspondence from us.
Then, you must return the item to Gingerful unused and in its original condition. We will let you know via email which address to send this to.
Upon receiving the returned item(s), Gingerful will issue a refund to you for the current value of the item(s). Unfortunately, we cannot refund you for the shipping costs of sending the item to you, nor can we reimburse you for the price of shipping the item back to us.
Faulty items
If, upon receiving your item(s), you have found that it is faulty, you have 7 days to get in touch with us by contacting us and to request either a full refund or a new item to be sent.
Please note that we require photographic proof of the items that are faulty or have been damaged in transit before we can process a refund or re-delivery.
Where goods are faulty, or were sent in error, we will refund any postage costs you incur in returning the items to us, with the customer providing a proof of postage receipt of incurred costs.
Cancellations
If you wish to cancel or modify your order, you must contact us before you receive a shipping notification from us. If your order has already been shipped, you will be liable for the postage costs of returning the item(s) to us.
If you have any questions about either a current order or future one, please contact us and we’ll be happy to help.
